Canada's Premier Site for Arcade Systems, Cabinet Kits, and Parts

FAQ

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Frequently Asked Questions

Q:What’s the difference between your arcade cabinet kits and others that I have seen on E-Bay, Kijiji, and other online providers?
A:All of our arcade cabinets are designed using professional 3D modeling software, engineered with precision, CNC cut and manufactured to be top quality. We only stock the best components, and if a part doesn’t meet the expectations of our our strict QA processes, we simply don’t sell it.
Q:Do your products ever go on sale? Do you offer any discounts?
A:We do have sales from time to time. The best way to keep advised of when these happen is to sign up for our Newsletter. If you are an active Member of certain gaming forums, on occasion we do also offer Member Discounts as well. These can not be combined with other offers.
Q:I’m considering purchasing multiple units. Can I get a better price?
A:For manufactured items such as arcade cabinets, cocktail cabinets and pinball cabinets, we do offer a discount of 5% for an order of 5+ items. This can not be combined with other offers.
Q:I would like to get a custom control panel layout. Is that available?
A:Custom configurations are definitely possible. We can work with you to provide a compatible layout, providing the configuration can be accommodated via our software and configuration expertise.
Q:What payment methods do you accept?
A:We presently accept Paypal for most online payments, as their services permit secure money transfers from bank accounts as well as various credit products. We can also accept Visa, Mastercard, American Express and Discover (most Canadian-issued and most non-Canadian issued credit cards with a Visa, MasterCard, American Express, JCB, or Discover logo) directly, but with an applicable 4% surcharge.
Q:How is my order packaged? Is there enough protection to make sure it doesn’t get damaged?
A:Prior to opening Gameroom Designs Canada, our Founder worked in the packaging and transportation industry for over fifteen years, so we know how important proper packaging is to our customers. As such, every shipment is packaged adequately to protect the contents, and every seam then triple-sealed with packing tape.
Q:After ordering, how long does it take for my shipment to arrive?
A:In-stock items are shipped out within 48 hours of payment processing. Items on Backorder are usually shipped out within 1-2 weeks. Custom made items (arcade cabinets, cocktail cabinets, pinball cabinets etc.) are usually shipped out within 1-2 weeks of payment processing. If there are any additional delays, we will send out a communication via e-mail.
Q:I want to get a custom control panel layout. Is that available?
A:Custom configurations are definitely possible. We can work with you to provide a compatible layout, providing the configuration can be accommodated via our software and configuration expertise.
Q:What is your return policy?
A:We offer a 15 Day Return Policy on all parts and components, subject to a 30% restocking fee. Items must be in new and unused condition, and returned in original packaging. Shipping Costs are non-refundable, and we do not accept C.O.D. shipments. I’m sorry, but there are no returns/refunds on custom made items such as arcade cabinets, cocktail cabinets, pinball cabinets, etc.
Q:I noticed that some products say ‘Available on backorder’. What does this mean?
A:Due to popular demand, some of our products are out of stock, and we have placed an order with our suppliers for more. While we await receipt of new product, we can still accept orders on these items, however, the processing of your shipment may be delayed slightly. We offer this message to make you aware of this situation.
Q:My custom made item was damaged in shipping. What now?
A:Please contact us as soon as possible to report the damage, and send us photos of the items of concern. We will do what we can to replace the damaged part as quickly as possible.

Was there a question you had that wasn’t included on our FAQ, and you feel that it should be? Send us a comment, and let us know!

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Gameroom Designs

Canada's premiere site for arcade cabinet kits and parts. If there's an item you're looking for, and you don't see it on our site, please let us know by email.